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Miller Drug reviews and revisits service delivery model

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BREWER – Some changes are happening at area institution Miller Drug.

The pharmacy business has changed since Miller Drug first opened its doors in Bangor in 1957—and continues to change at a fast pace. To best position the pharmacy for the future, the business started on a journey more than a year ago to expand the current services that they provide. While Miller has made strides in many areas, they have also faced some challenges, including difficulty with the recent implementation of a new technology platform designed to automate a growing volume of long term care sites and retail business activity.

Recently, Miller and EMHS have taken the opportunity to revisit and review the current service delivery model for the pharmacy.

“We feel confident we are building a stronger strategy for the future that will not only better serve our communities but strengthen the support we provide our hospitals, homecare organizations, and long-term care facilities,” said Miller Drug COO Vincent Mainella. “However, as a result, we need to make adjustments that will affect our current Miller Drug staffing model. Some positions will be going away, but new positions are being created at Miller and throughout EMHS.”

This change will result in the loss of 19 positions primarily affecting the company’s long-term care pharmacy.

“Miller Drug will work closely with displaced employees and EMHS Human Resources to find new, suitable positions for those employees who wish to remain in the system,” continued Mainella.

Miller Drug’s future plans include expanding the clinical services to specialty areas such as rheumatology, oncology, hematology, and pediatrics, as well as enhancing both their hospital and homecare delivery programs. In addition, they will be improving their delivery system by streamlining the services they provide to both long term care and the public.

“Exciting opportunities are on the horizon for Miller Drug,” said Jeff Doran, vice president of System Clinical Services at EMHS, who has assisted in the repositioning. “The changes ahead align with where pharmacy service delivery is heading, and we look forward to continuing to serve our Maine communities for generations to come.”


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